![]() ![]() The store refunded both the cost of the appliance and the spoiled meat inside. Rachael has also seen a member return a freezer that was allegedly no longer working. ![]() Then, when they've worn it out and want something new, they bring it back and get a full refund.” “My guess is that they buy that couch with the intention of returning it someday, so they tape the receipt to the bottom of the couch so they don't lose it. “Members return couches that are over five years old, and interestingly enough, they still have the receipt,” Rachael says. Naturally, some members are willing to abuse the privilege. Most anything purchased there can be brought back for a refund as part of the company’s overall emphasis on exceptional customer service. The generous return policy can get messy for Costco employees.Ĭostco infamously places very few restrictions on returns. “You just bring your cart to the front register.” The store will keep the member service counter open so workers can check out after other registers have closed. “You can shop after hours, and a lot of employees do that,” Kathleen, a Costco employee in Washington state, says. While employees typically don’t get shopping discounts, they have something that’s arguably better: the opportunity to shop in a near-empty store. Costco employees can do their shopping after hours. Ditto for those giant stacks of shoes and bottles of salsa or five-gallon jugs of cooking oil. “When you see pallets stacked with 50-pound bags of flour or sugar or dog food or cat litter, a lot of that stuff had to be stacked by hand by employees before the store opens. “I walk about five to eight miles a day on average, and that's all within the confines of the store,” says Rachael, a Costco employee in Colorado. Turns out that navigating a warehouse full of goods stacked to the ceiling is kind of like getting an all-day gym pass. Working at Costco might be better than going to the gym. (All requested we use only their first names to preserve anonymity.) Here’s what they had to tell us about life in the pallets. But we wanted a little more information, so we’ve asked several current Costco workers about everything from pet peeves to nail polish bans to revoking memberships. It’s no secret that Costco employees are a relatively happy bunch. ![]() Not having to incur costs of training replacements is just one reason the company keeps prices low. And after one year of employment, the company's turnover rate is only 6 percent, compared to an average of 16 percent across the retail industry. While employees at other chains express concerns over low pay and questionable management choices, Costco’s minimum wage was increased to $16 an hour at the beginning of 2021. Costco has become something of a unicorn in the brick-and-mortar industry. ![]()
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